Privacy Policy
Frenumi keeps this page short on purpose, because a document nobody reads protects nobody. Everything below applies to the George Street studio in Sydney and to the booking form on this website, and it is written in plain language so you can see exactly what we hold and why.
Questions about this page
Who we are
Frenumi is a nail studio at Level 6, 341 George Street, Sydney NSW 2000. We run manicures and nail extensions, and the booking details you hand over are looked after by us directly rather than by a reseller or a call centre. If you want to reach the person responsible for that information, email frenumi@hotmail.com or ring +61 2 9057 3184 during studio hours.
This page covers what we collect, why we collect it, who sees it and how you can get it changed or removed. It applies to the website and to the appointment book behind the front desk.
What we collect and why
We only ask for what the appointment actually needs.
- Contact details: your name, phone number and email address, so we can confirm the time and reach you if the day changes.
- Booking details: the service you chose, the date and time, and any notes you leave about length, shape or allergies.
- Payment records: the amount paid, the date and the method. We never store a full card number. The terminal prints a reference and that is all we keep.
- Photos: only if you say yes. We take a reference shot of new extension sets so the next refill matches, and we keep it on file until you ask us to delete it.
We do not collect your date of birth, your home address, or anything about your health beyond what you volunteer at the consultation.
How we use it
The details go towards confirming your appointment, remembering what you had done last time, taking payment, and getting in touch if something on our side changes. We do not sell your information and we do not pass it to anyone for marketing.
If you have opted into reminders, we send one SMS or email the day before. You can turn that off by replying to any message or telling us at the desk.
Who we share it with
- Our booking software provider, which stores names, phone numbers and appointment times on Australian servers.
- Our bank and card terminal provider, for processing payment.
- Our accountant at the end of the financial year, who sees totals rather than individual client records unless a return is audited.
We will hand over information if a court order or a lawful request from an Australian authority requires it. That has not happened yet, and if it ever does we will tell you unless we are legally barred from doing so.
How long we keep it
Appointment records and payment totals stay for seven years, because Australian tax law requires it and there is no way around that. Photos stay until you ask us to remove them. Reminder preferences stay until you change them. Anything else is deleted once the purpose for holding it is gone.
Your rights and how to use them
Under the Australian Privacy Principles you can ask to see what we hold about you, ask us to correct something that is wrong, ask for deletion where there is no legal reason to keep it, and withdraw consent for photos or reminders at any time. Withdrawing consent for photos does not affect your booking.
Email frenumi@hotmail.com with the request and we will reply within a week. If you are unhappy with how we handled it, you can complain to the Office of the Australian Information Commissioner. We would rather hear from you first, and most things get sorted at that stage.
Changes to this policy
If we change how we handle information we update this page and note the date at the top. Anything that affects existing records is communicated by email before it takes effect. Last reviewed in March 2025.
Need a hand?
If any part of this page is unclear, ring the studio and ask for the manager. We would rather explain it on the phone than have you guess.
Other legal pages
Ready when you are
Book a manicure or an extension set and we will confirm the time within one working day.